Why colorists love Iro
Where do you ship?
We ship to the USA, Canada, Mexico, Australia and New Zealand. All shipments go out from our Los Angeles fulfillment center.
When will my order ship?
We strive to ensure that all orders are packed and shipped within 2 business days of your order and payment being accepted and confirmed.
Tracking link, shipping time?
Once your order has shipped, you will receive a shipping confirmation email with your tracking information inside. Please note that it may take up to 48 hours for your tracking information to update on the carrier's tracking website.
We offer 2-5 days Priority shipping, and 5-8 days Standard shipping options for all US orders. For all international orders we offer 5-15 days delivery (all business days).
If the package does not reach you within 7 business days after the expected delivery time, it will be considered lost and we will issue a refund or send you the new package at our expense.
Can I make changes or cancel my order?
We work hard to get your order out as fast as possible, so as soon as your payment is accepted and confirmed, it is immediately in process to be shipped. Usually, it can be canceled in less than 2 hours after placing the order. Please email us at firstname.lastname@example.org as soon as possible with the subject "CANCEL" along with your full name and order number and we will see what we can do.
What is your return policy?
We are sure you will love using Iro Comb, but if you're not 100% happy, please email us within 30 days of receiving your Iro so we can help. We are happy to accept returns on new or newly opened products within 30 days of postal delivery. Please email us at email@example.com with the subject "RETURN" so we can help you out.
Unfortunately, we are unable to refund your original shipping costs. Return shipping is at the customer’s expense.
In the event that you wish to return your products, you are free to choose whatever method of shipping is most economical, we just ask that the name and order number be included in the package to prevent delays.
We will not provide a refund for a request that we receive more than 30 days after the date of the original shipment. We also do not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use.
What do I do if something arrives broken or damaged?
Please email us at firstname.lastname@example.org with the subject "DAMAGED" along with your order number and a photo of the broken product and we will help you out!
Tracking stopped updating but my order hasn't arrived! What do I do?
We're sorry to hear this. Please send us an email at email@example.com with the subject "LOST" along with your order number and first and last name so we can look into this for you right away!
Please note that if the package does not reach you within 7 business days after the expected delivery time, it will be considered lost and we will issue a refund or send you the new package at our expense.